Terms and conditions

Dilara Latrous SAS

Headquarters 229 rue Saint Honoré, 75001

SIREN 893 902 692

SIRET 893 902 692 00019

Share capital € 1,000

Customer service

If you need help or information concerning a product, an order in progress, the maintenance of our products, a payment option or for any other question, you can use the contact form available on the site or send an E-mail directly to our contact address:

info@dilaralatrous.com

 

We will respond as soon as possible.

The satisfaction of our customers is our priority.

Secure payment

Encrypted and secure payment.

Means of payment

Credit / Debit Cards

Offline payments

Delivery

All our hats are made to order and conceived especially for you.

Please allow 5 to 10 working days for your order to be shipped.

As soon as the order is sent, you will receive an email with the La Poste tracking number and the link to follow the delivery on the La Poste website. You will be able to check the estimated delivery date and place of your order.

Metropolitan France

FREE

Delivery time: 2 to 4 days from the shippement date

Europe

Fixed delivery fee: € 10

Delivery time: 4 to 7 days from the shippement date

Overseas and International

Fixed delivery charge: € 20

Delivery time: 7 to 10 days from the shippement date

Exchange and refund

Returns must be made within 15 days of delivery of the order. The products must not have been used, they must be in their original condition.

Upon receipt of the package, we check the integrity of the products before accepting the return and requesting a refund.

This process may take 1 to 2 weeks.